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Course overview

The programme addresses the challenges of ineffective recruitment — panic hiring, high turnover, operational strain, and repeating poor selection decisions. It teaches participants how to match the right person to the role by understanding competencies, designing better job profiles, and applying structured interview techniques that support better organisational outcomes.

The course is designed for anyone involved in recruitment, especially managers hiring into their own teams. It is ideal for people who want to improve consistency, fairness, accuracy, and confidence in their interview practice.

The course duration is 2 days.


Participants will gain:

  • Competence in designing and implementing an effective attraction and selection process

  • Up‑to‑date guidance to ensure interviews are legally compliant

  • Skills to refine job profiles and conduct more targeted candidate searches

  • Understanding of competency‑based interviewing to reduce poor selection

  • Techniques for effective communication throughout the interview

  • Improved ability to gather the information needed to make strong hiring decisions


The course includes:

  • Defining required competencies

  • Creating and using person specifications

  • Making shortlists more effective

  • Structuring interviews and managing time

  • Building rapport to support strong communication

  • Adapting selection techniques for different roles

  • Questioning techniques

  • Active listening and non‑verbal communication

  • Learning from common interviewing mistakes

  • Current legislation relevant to recruitment

  • Avoiding the “halo” and “horns” effect

  • Balancing emotional reactions in decision‑making


Can I customise this course?

Absolutely! We are able to tailor your course by adapted the standard materials, for example to include your own terminology, branding or work based examples. You can incorporate real life data and case studies to make the course more relevant and transferable, and benefit from a confidential environment where issues and specific challenges can be discussed in detail.

We are also able to design something just for you. Our bespoke offering aligns learning expertise to your specific organisational needs. This could be anything from adding to existing content to designing completely new experiences. Our partners have the capability and experience to deliver even the most challenging learning projects in-house. Robust systems, academic rigour and wide-ranging partnerships mean that you can rely on our providers to deliver a complete solution.

Please note that customisation of our courses is at an additional cost.

Why choose Reed Learning?

We aim to simplify employee learning without compromising on service. When you work with us, we’ll manage the training for you – all your employees have to do is show up! We will also provide you with downloadable course materials and resources you can use time and time again or create a ‘train-the-trainer’ course so your internal team can deliver our training in the future.

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Ready to train your team?


Either arrange a call or speak to one of our specialist learning advisers on 020 7932 2760 to discuss the options available to your business.

Contact us today